Frequently asked questions
What is Dawar?
Dawar is a mobile marketplace that helps car owners in Egypt find spare parts and car-service workshops from nearby sellers. It's a discovery platform — buyers and sellers find each other and complete deals directly.
How do I buy a car part?
Search or browse listings, open a part to see its details and the shop, then contact the seller. You can save favourites, build a cart, and reserve items as a pickup order.
How do I find a car-service workshop?
Browse car-service listings and filter by the car brands or specialisms a workshop covers (for example, a specific make or general repairs and maintenance). Open a workshop to see its details, working hours, location and ratings, then contact it directly.
Does Dawar take online payments?
No. Dawar does not process payments. You reserve an item and pay the seller directly at the shop when you collect it. Any refund, exchange or warranty is arranged with the seller. See the Terms.
How do I contact a seller or workshop?
Use in-app chat, or message the shop on WhatsApp. Your phone number is shared with a seller only when you choose to contact them.
How do I find parts that fit my car?
Save your vehicle(s) in your profile (make, model, year), then filter search results to parts that fit. If you allow location, you can also sort by what's nearest to you.
How do I become a seller?
Open the app, go to Profile and choose to sell on Dawar / open a shop. Your shop is reviewed and approved before it becomes public. You can sell and buy from the same account — no second login needed. Sellers manage listings, leads and pickup orders from the seller dashboard.
How do I manage notifications?
In the app, open Settings → notifications and turn categories on or off (for example orders, messages, reviews, or marketplace tips). If push notifications are enabled, you can also control them in your device settings.
Which devices are supported?
Dawar is a mobile app for iOS and Android.
Is my data safe?
Data is encrypted in transit, and our backend restricts each user to their own data. Read the full details in our Privacy Policy.
How do I delete my account?
Open the app, go to Profile, tap Delete account, and confirm. This permanently removes your account and data. Step-by-step instructions are on the Delete account page.
Report a problem
Help us keep Dawar safe and working well. Depending on the issue:
- Report a listing or shop — use the report option on the listing or shop in the app to flag content that's inaccurate, prohibited or unsafe. Our team reviews reports and can hide or remove content.
- Report a bug or send feedback — use the in-app feedback option (you can attach a screenshot) so we can reproduce and fix it.
- Account, privacy or safety concerns — contact the Dawar team directly.
Urgent safety issue or unlawful content? Email us at support@dawar-app.com and, where appropriate, contact your local authorities.